Complaints procedure

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy, we would like to hear from you.

How to complain

Step 1 – By phone, email or in writing. We will try to resolve the problem on the spot, or as soon as pratical

Step 2 – Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/