Complaints procedure 2018-10-30T19:17:13+00:00

Complaints procedure

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy, we would like to hear from you.

How to complain

Step 1 – By phone, email or in writing. We will try to resolve the problem on the spot, or as soon as pratical

Step 2 – If the complaint cannot be resolved as soon as pratical as in step 1, as a Which? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.

This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at or by telephoning them on 0333 241 3209.

For more information about Which? please visit their website